How Sentiment Analysis in Virtual Assistants Facilitates Service Recovery


Did you know that 72% of brands trust in Sentiment Analysis to enhance customer experience?

An AI Assistant with the ability to know how customers feel while engaging with a brand can be a powerful tool for businesses, giving them the ability to build upon positive experiences, and take corrective action to mitigate the impact of negative experiences.

But how does Sentiment Analysis work in virtual assistants? How exactly do they add value to your business? Answers to these crucial questions are listed below...